Hanoi & Halong Bay

Arrangements went well until final transfer to Airport. I think it was not booked! Luckily I had the Tour Guide WhatsApp and sorted it. Photos of Junk in Brochure are misleading. Didn't see any boats like that! Suggest updating and refer to "boat"!

All arrangements went smoothly until the airport transfer at the end didn't show. This was stressful and should not happen. The brochure image of the "junk" is misleading and should be updated showing the current vessel(s)

overall I felt we paid too much for what we got. Thank your for the upgrade though on the Halong Bay Cruise.. I understand the other boats were damaged. The upgrade room was nice, although all night there was a very loud engine noise that kept me awake, so I hardly slept and then didn't go to my outing the next morning. I had to use ear plugs... We barely stayed one day.. we got on the boat at 12:20pm and got off by 10am the next day. So it was fast paced and packed with activities but it did feel like get on and get off because we have others coming . The tour guides on the boat were not personal at all There was no adjustments and acknowledgment that we all were disappointed that the bay was not as we had seen on postcard's, simply because of Typhoon but the staff and management on the boat didn't really acknowledge that at all. So I feel we missed out in beautiful Halong bay, but wouldn't want to go on that ship even though it looked beautiful I also noticed the staff on the boat didn't speak any English... so only 2 people could answer any information. regarding our personal tour guide on Saturday, Sunny... she was fantastic.. really nice and knowledgeable. We really liked being with her and loved that part the most. the drivers to the destination Halong Bay couldn't speak a word of English.. so I only has Sunny to communicate with on WhatsApp.. and she was helpful None of the drivers could speak... so I was taxing Sunny all the time for information and she responded well. The hotel we stayed in was beautiful and we are grateful for that. I appreciate the option. So overallI felt it was too much money for what we got.. so not sure why we paid so much.. I wouldn't do that again. It was basically for 4 nights and one day with a tour guide... transport, transfer and one night on Halong bay... perhaps because we had an extra room.. but knowing Vietnam pricing I felt what we paid for was too much.

The tour was fantastic and our guide Belle and driver Nam were 5/5 for the whole trip. As she got to know the group she was flexible and organized some extra experiences that the group really appreciated.

We could not have been happier with our tour guide and driver, they went above and beyond what I was expecting. And the excellent driver was there for us on the other days always prompt and helpful! Sadly I can’t say the same for the hotel, while the staff were helpful and kind and the sheets etc were very clean, but the floors needed a wash! We left the hotel to do the ha long bay cruise and returned to the same room which still had not had the floors washed. Also not sure about the position of the hotel, I felt like I was in a terrible area but maybe I just didn’t absorb the atmosphere, it was so dirty and smelly in the area around the hotel. Thankyou and I would certainly look at tours on the go again!